Service is everything and anything that touches a customer directly or indirectly.
Customer satisfaction is our first priority, do the best to treat customer like we would want to be treated.
Our senior engineering team provides one-on-one pre-sales consultation to thoroughly understand each customer’s production requirements, process parameters, and application scenarios. Based on this information, we design efficient and reliable induction-heating solutions that ensure both technical feasibility and long-term economic performance.
All equipment can be tailor-made according to specific process needs. Our technical engineers evaluate key factors such as workpiece size, heating temperature, production capacity, power configuration, and workshop conditions to deliver a complete system design that meets the customer’s production goals and site environment.
Through remote video meetings, technical documentation, and simulation tools, Yuantuo’s engineering team assists customers in the early stages of project development—optimizing details such as electrical configuration, coil design, cooling systems, and automation control logic—to ensure that each design is practical and ready for implementation.
Our company is located in Wuqiao County, Cangzhou City, Hebei Province, with convenient access from major cities such as Tianjin and Beijing. Customers are warmly welcome to visit our facility. We provide pickup and on-site reception services. Our sales engineers will introduce the company’s scale, production process, and project cases in detail, helping customers fully understand our manufacturing capabilities.
For large induction-heating production line projects, we can provide feasibility analysis reports covering power and water-cooling requirements, equipment layout, and estimated energy consumption. Our sales engineers also assist customers in evaluating investment scale, production-line configuration, and expected payback period, offering valuable references for procurement and project planning.
During machine production, our sales engineers will regularly take machine pictures to show the project progress. If anything not clear during production, do not hesitate to contact us.
We will inform customers about the exact date for testing some time before. So customers can plan their schedule in advance. If you do not have time coming for testing, you can also arrange third-party detection institution coming for testing and we will also show you the testing video. Sample produced during testing can be sent to customer if required.
Our machine packing are following standard packing for export by sea. According to different countries, we will also adjust our machine packing. If you have any special requirements for machine packing and fixing, please inform us in advance.
With more than 20 years experience, we provide free spare parts which are more likely to be broken during long time machine working. If you want more spare parts to ensure machine working for several years, please consult with our sales engineer to know more about spare parts.
We provide machine layout (including workshop requirement), electrical drawing and operation and maintenance manual. When you bought auxiliary machine from us, we will also provide technical documents for auxiliary machine. Any special requirement, feel free to contact us.
Our standard guarantee period is one year. One year guarantee starts from the time after our engineer finish commissioning in customer workshop. Our company bears the responsibility in repairing and/or replacing the defective goods due to manufacturing reason.
On-site installation, commissioning and training are most important part of after sale service, especially for customers who are new to this industry. After customer notification, we will arrange our after sale engineer for installation, commissioning and training.
Our after sale engineers are skilled and fully trained to ensure every machine we delivered must work in good condition to maximize customer benefits. After machine installation and commissioning, our engineers will train your workers to fully understand how machine working, how to operate the machine and machine maintenance. We will make sure you can operate and maintain the machine by yourselves.
Our company provides lifelong service for our machines. We can provide online guide of how to operate, repair or maintain the machine. If still can not solve the problem, we will send our engineer directly to your workshop to fix the problem. Any upgrade available, we will inform you.
Every machine delivered by our company has its own ID. All information and all parts of that machine are save in our data base. So we can check and prepare exact spare parts for machinery delivered even 10 years ago.
We always keep sufficient spare parts in our warehouse, if some spare parts quantity are below limit, our system will inform production and procurement department. If some big parts are not available, our workshop will put that big part in priority and finish it as soon as possible to minimize customer loss.
Sometimes, old machines has parts which are off production and not exist any more, our technical department will provide alternative plan.
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